The Sign Up Process

Q: If I owe my utility company for charges due to budget billing, do I need to settle those before signing up?

A: You do not have to settle budget billing before choosing Tibiri Energy as your new supplier but you should be aware that we are not currently able to offer budget billing. You may continue to utilize budget billing with your utility for energy distribution charges and related taxes and fees.

Q: What is a residential rate class?

A: According to the U.S. Energy Information Administration (EIA), electric utilities use rate classes to categorize customers into classes of service and determine rates for electric services.

Q. What is a commercial or industrial rate class?

A: Electric utilities use rate classes to categorize customers into classes of service and determine rates for electric services.

Q: How do I know if the rate class I have is eligible for Tibiri Energy’s service?

A: Simply look at our service plans at our website, email us or call us, we will tell you if we have your rate class. We estimate savings are based on Residential Service (RS) rate class only. Savings may be lower for other rate classes. You may find your rate class and any special provisions on your bill.

Q: Can you look at my credit rating or a recent credit rating before confirming my enrollment as a new Tibiri Energy customer?

A: Not always but we reserve the right to determine if your credit standing is satisfactory for the contract. Tibiri Energy will use uniform income and credit requirements in determining customer qualification for the service.